New sites, and rebuilds of sites that have aged out. Most of our work is the second kind, because a business that has been trading for a while usually has something already, and the question is whether it is worth keeping. What it costs and how long it takes are both published.
What we do
This is the list an in-house web person would cover, which is why it is as long as it is. Nobody uses all of it. Most clients use some of it constantly and the rest once every few years, and the point of having it under one roof is that you are not appointing somebody new every time the need changes.
Online shops
Selling online, on OpenCart or WooCommerce rather than a platform that charges you a percentage forever. This is the deepest part of what we do: delivery rules that match what your courier charges, payment that works on a phone, trade and retail pricing, and shops wired into whatever system the stock actually lives in.
Being found, on Google and in AI answers
Search listings for pages that would otherwise go unread, the technical work that stops a site being marked down for faults nobody can see, and the newer question of how to be the site an AI assistant recommends rather than one of ten blue links.
Hosting and email
Hosting on our own business platform, with backups kept off site and security that deals with the attacks every site now attracts. Email is part of the same job, and it is where most of the awkward problems live: messages that vanish, messages that land in junk, and the deliverability rules that change without warning.
Writing
Product descriptions, page copy, the words for a new section, and the awkward paragraphs nobody in the business wants to write. Jon started out as a freelance writer and editor before any of this, so writing is not something bolted on to the design work.
Email newsletters
Sending something worth reading to the customers who asked to hear from you, on Campaign Monitor or Mailchimp, including the part most people skip: deciding who gets which message based on what they have actually bought.
Video
Screencasts that show your staff how to do a job, product video for pages that need it, and filming on site when there is something worth filming. We already make video every month, so it is not new territory here.
Artwork and social media
Neither gets a page of its own, because in practice they arrive as part of looking after a site rather than as a project. Graphics for a promotion, a photograph cropped and posted, a run of customer reviews turned into something worth putting up. It is part of the ongoing work.
Platforms we work in
Most of what we look after runs on one of these, and each has a page of its own: WordPress, WooCommerce, OpenCart, and bespoke and inherited systems for the jobs no off-the-shelf platform fits.
Where to start
If your website is already running and the problem is that nobody is looking after it, start with the page about that. If you are thinking about a new site or a rebuild, tell us what the site has to do for the business and we will tell you what it would take.